Service Recovery and Guarantees
Ron Kaufman
Published at : 23 Oct 2021
Published at : 23 Oct 2021
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When things go wrong, bounce back! Effective service recovery and guarantees will turn upset customers into loyal advocates and team members into true believers.
Ron Kaufman is the New York Times bestselling author of "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet", and is the founder of Uplifting Service.
Customer Service Trainingcustomer service educationManagement
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