The profit and loss of a company is solely dependant on the satisfaction and dissatisfaction of the customers. If a company really want to maximise their profit , they have to focus on customer engagement , customer interaction and customer feedback. A customer’s experience with a companies product and service matters the most. We should shift our perspective to customer orientation and solving customers issues and problems. Even if your product or service is world class one , if the customer rejects it , there is no market for them.
This video envisages on the 6 topmost questions you must ask the customer to get customers feedback and multiply your business. Learn each questions wisely and try it out in your business to make the best out of it.
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